Policies, Billing, and FAQ

MMR II:

All participants must acknowledge in writing that they are up to date with the Measles Vaccine MMR II. 

Mask-Wearing Policy:  Masks are not required. However, The Ely Center staff has the right to enforce the wearing of masks if a member of the group is immunocompromised or if a participant presents with active symptoms of illness (cough, runny nose, general unwell appearance). 

Please note the following health precautions:

• If an Ely Center participant has active symptoms, such as cough, congestion, runny nose, fever or headache, please keep them home.
• If your child has been sick with a stomach bug, pink eye, lice or any other symptoms, they must be free of all symptoms for at least 24 hours prior to returning to The Ely Center.
• If your participant has or has had a fever within 24 hours, please keep them home.

Group Payments: The fee is $100.00 per group session. We work on a rolling admission schedule. Payment is expected immediately after receiving the invoice, and per our automated billing system, your card on file will be charged automatically on the same day as the services are rendered. 

Individual Speech & Language Therapy and Occupational Therapy Payments: The fee is $200-$225 per individual session. Payment is expected immediately after receiving the invoice, and per our automated billing system, your card on file will be charged on the same day as the services are rendered. All overdue balances are subject to a $25 late fee.

• Drive time (15 minutes or more from our location) is billed at half the clinician’s hourly rate;  Weekend surcharge for drive time.
• Phone and email correspondence over 10 minutes billed at the clinician’s hourly rate.
• Consultation/Report Writing/Documentation Review, Meeting attendance, including presentation of findings, billed at the clinician’s hourly rate. Consultation appointments involving 2 or more Ely clinicians will be billed at $300/hour.
• $180-$250/hour prorated for consultation services including 1:1 Office Consultation/Treatment (Speech/Language; Occupational Therapy, Counseling, Tutoring, Job Coaching)

Attendance & Cancellation Policy: 

• Weekly Group Attendance Guidelines: By signing up & committing to a weekly group, it is expected that your child will attend all scheduled sessions. Each group is carefully planned around the individual participants; thus, full attendance and participation are critical. No refunds or credits will be given for missed group sessions. *We will consider extenuating circumstances, religious holidays, emergencies, and instances of illness that necessitate late cancellations or no-shows.
• For all Individual Speech Therapy, Social Coaching, and OT-related sessions, we require 24 hours cancellation notice. Please contact your clinician directly via email and/or phone at least 24 hours prior to your scheduled appointment. Failure to do so will result in a full charge for the missed session. 
• For all Mental Health sessions, we will require 48 hours cancellation notice. Please contact your clinician directly via email and/or phone at least 48 hours prior to your scheduled appointment. Failure to do so will result in a full charge for the missed session.
• *We will consider extenuating circumstances, religious holidays, emergencies, and instances of illness that necessitate late cancellations or no-shows. 
• OFFICE CONTACT: office@elycenter.com – call or text (text is preferred) 781-400-2605

No refunds will be given due to unexcused absences, and our intake fee is non-refundable.

Rates (effective 9.1.2023):

• Group Sessions – $100 per 50-min hour group session.
• Individual Sessions – $200-$225 per 50-min hour session (prorated).

​If you require a superbill for insurance reimbursement, you must email billing@elycenter.com so our billing & finance support team can enable self-service access to IntakeQ where you can find your quarterly superbills.