Policies, Billing, and FAQ

MMR II:

All participants must acknowledge in writing that they are up to date with the Measles Vaccine MMR II. 

COVID-19:

We require all clients and anyone accompanying them who enter The Ely Center office to be fully vaccinated against COVID-19. 

Mask-Wearing Policy:  Masks are not required. However, The Ely Center staff has the right to enforce the wearing of masks if a member of the group is immunocompromised or if a participant presents with active symptoms of illness (cough, runny nose, general unwell appearance). 

Please note the following health precautions:

• If an Ely Center participant has active symptoms, such as cough, congestion, runny nose, fever or headache, please keep them home.
• If your child has been sick with a stomach bug, pink eye, lice or any other symptoms, they must be free of all symptoms for at least 24 hours prior to returning to The Ely Center.
• If your participant has or has had a fever within 24 hours, please keep them home.

Group Payments: The fee is $100.00 per group session. We work on a rolling admission schedule. Payment is expected immediately after receiving the invoice, and per our automated billing system, your card on file will be charged automatically on the same day as the services are rendered. 

Individual Speech & Language Therapy and Occupational Therapy Payments: The fee is $200-$225 per individual session. Payment is expected immediately after receiving the invoice, and per our automated billing system, your card on file will be charged on the same day as the services are rendered. All overdue balances are subject to a $25 late fee.

• Drive time (15 minutes or more from our location) is billed at half the clinician’s hourly rate;  Weekend surcharge for drive time.
• Phone and email correspondence over 10 minutes billed at the clinician’s hourly rate.
• Consultation/Report Writing/Documentation Review, Meeting attendance, including presentation of findings, billed at the clinician’s hourly rate. Consultation appointments involving 2 or more Ely clinicians will be billed at $300/hour.
• $180-$250/hour prorated for consultation services including 1:1 Office Consultation/Treatment (Speech/Language; Occupational Therapy, Counseling, Tutoring, Job Coaching)

Attendance: If your child cannot attend group/individual sessions, please email your dedicated clinician (and cc office@elycenter.com) & leave a voicemail on the clinician’s cell phone as early as possible. As a backup, you may also leave a cancellation message on the office phone line at 781-400-2605. We expect that each client and their family make a full commitment to their group assignment and we respectfully ask that you schedule travel plans and appointments at times other than when the session meets. However, we also understand that there are times when a client cannot be at a session due to extenuating or emergency situation which will be taken into consideration. 

Individual & Group Therapy Cancellation Notice: Kindly notify your clinician and the office via email if you cannot attend a session at least 24 hours before your scheduled therapy session to avoid being charged for the session. If cancellation is within 24 hours you will be billed for half the session. If cancellation is within 2 hours or there is a no-show, you will be billed for the full session.

*Group Commitment Policy – Groups are established with great care and each group session is planned to address the needs of each individual as well as the group at large. If a group member is absent, the group dynamic and plan is adversely affected. Thus, it is our expectation that each participant commits to the full term (Sept-Dec & Jan-June). Cancellations of any group session for reasons other than extenuating circumstances will not be refunded. Late cancellations (i.e. within 24 hours) are subject to a charge even if due to illness.

No refunds will be given due to unexcused absences, and our intake fee is non-refundable.

Rates (effective 9.1.2023):

• Group Sessions – $100 per 50-min hour group session.
• Individual Sessions – $200-$225 per 50-min hour session (prorated).

​If you require a superbill for insurance reimbursement, you must email billing@elycenter.com so our billing & finance support team can enable self-service access to IntakeQ where you can find your quarterly superbills.